All domestic purchases over $100 will ship FREE. Packages being shipped in the United States will be shipped first class or priority via the USPS within 7 business days. Tracking numbers will be sent to the e-mail address provided upon checkout.
We can ship internationally, however, please keep in mind the shipping cost will vary depending upon your location.
All returns will receive store credit as we do not offer refunds.
Returns are accepted within 7 days of delivery. We will use the delivery date from the USPS tracking link provided at the time of shipment. If you need to return an item, please note, return shipping fees are the responsibility of the customer.
All items must be returned to us in the condition they were received. Items must be returned unworn, unwashed and odor free. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
We reserve the right to refuse a return if the above mentioned conditions are not met.
The following items are final sale and cannot be returned:
- Sale items
- Items purchased with a discount/promotional code/store credit/DressedCash
- Hair Accessories
- Bralettes/ Intimates/ Lingerie
- Home goods
If you send back any of the above mentioned items, you will not receive return credit and Elli & Jo will not pay to ship the package back to the customer.
ALL RETURNS MUST BE PROCESSED AS FOLLOWS:
Mail your return to: "ATTN: RETURN at 3008 S Harbor Ave Caldwell, ID 83605"
Once you have mailed your return, you will need to fill out our Return Order Form with all of the requested information. We check every tracking number before we give store credit, to make sure the package is on its way.
Please allow 5 business days for us to process your return. When your return is complete, we will email you a confirmation that store credit has been issued.
Since our inventory is ever changing, we can no longer offer exchanges. BUT, you can place another order for the item(s) or size(s) you need with your store credit if the item is available. We'll always email you when your return has been processed and your store credit has been issued so you can use it right away.
Please understand that if you do not follow the return process as set forth by Elli & Jo, then we cannot issue store credit.
Lost or Stolen Packages
Elli & Jo is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe/secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm
Upon receiving your package, please check that it is free of damages! If it is damaged, please email a picture of the damage to firstname.lastname@example.org In the subject line of your email, please put "Damaged."
After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days.
As a small business, we cannot offer refunds or credit after an item has been worn or washed. After the item has been worn Elli & Jo is not liable for any damage that occurs.
For additional questions about returns or questions referring to your order, please email email@example.com